Refund Policy

Refund Policy

Austin Cycles Ltd do not supply delivery services in respect of Goods sold to non-UK resident customers. If you require your Goods to be delivered to you, we will arrange delivery on your behalf with third party delivery service providers. Any amounts we receive from you in respect of delivery charges will be passed on to the third party delivery service providers used. If you want to you use your own delivery contractor you must notify us at the time of placing your order. If requested to arrange delivery of your Goods, we will arrange for the Goods ordered by you to be delivered to the address you specify for delivery at the time you make your order. Delivery will be made as soon as possible after your order is accepted.

For orders placed by and delivered to customers resident in the EU, but outside the UK, we will arrange delivery of your Goods on your behalf with third party delivery service providers. Any amounts we receive from you in respect of delivery charges will be collected on behalf of the delivery service provider and remitted to them.

For orders placed by and delivered to customers resident in the UK, we will arrange standard delivery of your Goods on your behalf by ourselves or with third a party delivery service provider.

Once Goods have been delivered to you or your agent, they will be held at your own risk and we will not be liable for their loss or destruction.

You must notify us in writing of any shortage, mis-delivery or other discrepancy in any Goods ordered immediately, or at the latest within five working days of such shortage, mis-delivery or other discrepancy, thereafter you shall be liable for any such shortage, mis-delivery or other discrepancy. Where we have arranged delivery on your behalf with a third party delivery service provider, any claims for loss or damage in transit should be made directly to the delivery service provider. We will assist you in making any such claim, or alternatively we can deal with such claim on your behalf, at your reasonable cost. You should retain all packaging in the event of a claim or return within the terms of these terms and conditions.

If your delivery address is outside of the EU, you may be required to pay import duties and taxes when your order reaches your country. These and any additional charges for customs clearance are your responsibility.

Accuracy

All specifications are advised by the manufacturer, however these can be subject to change by the manufacturer at any time, without prior warning.